FAQ
How much does the delivery cost?
It costs £3.95 for delivery when you order 15 or less items, more than 15 items your delivery is
complimentary.
Can I speak to an advisor?
You can reach our customer service team on 0800 059 0594.
Where are your garments made?
All our garments are printed and embroidered to the highest standard in-house in the UK. So you
can order with confidence that the highest standards are maintained throughout the production
process.
I made a spelling mistake on my personalised item, what shall I do?
If you have already placed your order and have realised you made a spelling mistake or need to add a name,
please notify us immediately. Please note a £10+VAT fee will be applied for more than 1 edit(s)
Do your prices include VAT?
Where applicable, VAT is always included in all our quoted prices. If you need a quote without
VAT please get in touch.
How long will it take to receive my order?
Delivery is usually within two weeks. We aim to get the products to you as quickly as possible
and on some occasions may be quicker. Please note that we get very busy towards the end of the
school year, so the earlier you place your order the better!
What is the minimum I can order?
The minimum order is 12, please call our team if you need lower quantities for your school order.
Can I order a sample?
We are happy to send sample hoodies out on request. If you would like to see one please contact
us with your postal address and potential order details.